Defenestrating Thoughts from the Bivouac

The other day I wrote about some bad service I had at Honda of Kirkland. Someone mentioned to me that if the dealership was smart they would be watching the internet for unhappy customers and try to make them happy. But could they even find my stupid blog? Surprisingly, yes they could. Using Google to search for “Kirkland Honda bad” returns my previous post (though at the bottom of the page).

But I definitely don’t expect this to happen. First of all, the Internet is full of whining people. Is it worth chasing down each of them? And second, the same guy owns both Honda dealerships on the Eastside (Kirkland and Bellevue). He has the market wrapped up and is probably doing quite well.

In that last post, I also mentioned good customer service I got at Enterprise Rent a Car a while ago. And if you look in the comments, you’ll see that not only did an Enterprise rep find my post 24 hours (and 6 minutes) after it was published, she even read it. And since she read that we will be buying a new car soon, she referred me to Enterprise’s car sales department.

I must say, I’m impressed. This is how to run a business.